Offers

General Overview

Welcome to Unique Express Imports. By using our services, the user has agreed to our terms and conditions given below by default upon accessing our website. These guidelines are designed to ensure a reliable and transparent experience for every customer using our services. Moreover, we also bring convenience to you by offering international courier tracking along with domestic courier tracking.

The terms and conditions apply to all our services, including freight forwarding, cancellations, refunds, and claims.

Cancellation Terms

Successful delivery is a result of an extensive interconnected process. We must coordinate pickups, scheduling, handling, and several other logistic operations. For this reason, we can process a cancellation only if the shipment has not yet been dispatched from our end. Once a shipment is processed and handed over to the subsequent stages, a courier tracking number is generated, creating a permanent entry in our systems that cannot be reversed or erased. As a result, cancellation requests cannot be processed on our end. However, in exceptional cases, we provide support and assistance in every way possible to get your shipment back.

Shipping and Delivery Policy

We provide reliable courier services to ensure your parcels get delivered safely and on time. After dispatch, our customers will receive complete follow-up details, including shipment tracking information that enables them to track parcels online and monitor every stage of the shipping process in real-time. While we work hard towards the timely delivery of all our shipments, we do not have control or authority over external factors such as customs inspections, weather conditions, and other logistics processes that may cause delays or complications. To avoid this, we recommend that all our customers provide complete and accurate information and ensure due compliance with all the rules and regulations, as both are crucial for timely processing, especially for international orders. We also provide around-the-clock assistance with the packaging and documentation process so that your parcel reaches its destination well in time.

Freight Forwarding Services

Our courier services are optimised for fast and direct delivery of small parcels. We fulfil our door deliveries with commitment. But we also offer affordable and simple freight services to handle large and complex shipments. We, at Unique Express Imports, act as your agents and assist you in handling your international shipments safely and reliably. We will assist you in the documentation and compliance processes, but the end responsibility for all import/export formalities, such as duties, taxes, clearance fees, and customs regulations, will be at your end.

Unique Express Imports has a proven track record for timely deliveries. But we do not take responsibility for delays and losses resulting from international regulations, customs complications, or compliance issues. However, we will provide maximum assistance to ensure the timely and reliable handling of your shipment.

Agreement

Every order placed with Unique Express Imports is considered acceptance of our Terms and Conditions, inclusive of all our policies on shipping, refunds, freight, and cancellations.
Your trust is a privilege to us, and we consider it our mission to offer safe and reliable international shipping services to the best of our capacity.